Frequently Asked Questions
Everything you need to know about your Fantech gaming gear and orders.
How long does shipping take for my electronics?
Standard domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location and customs processing.
What is the return policy for defective products?
We offer a 30-day return policy for any manufacturing defects. Please ensure the item is in its original packaging with all included accessories to qualify for a full refund or exchange.
Do Fantech products come with a warranty?
Yes, all our electronics come with a standard 12-month limited warranty that covers hardware failures and technical issues under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Where can I download the latest drivers for my gaming peripherals?
You can find the latest software and firmware updates by visiting our 'Downloads' section and searching for your specific product model number.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our warehouse for processing and can no longer be changed.